COVID-19 Response

May 1, 2020: Live Q&A With Sandstone Care about Relationship Concerns During COVID

Accepting New Client via Telehealth: April 23rd 2020

MCCC remains operating entirely via telehealth. We are accepting new clients and willing to work with those needing financial accommodations in order to access care. We also just recently created an instagram for MCCC: follow us at @mc_counseling_center  for free resources and info regarding the practice!

Decision to Move to Telehealth on March 15 2020

Dear Clients,

 
We are changing our stance regarding our decision to stay open based on the evolving public health information regarding COVID-19. Effective Monday, all sessions will be held via telehealth until further notice. We will be reevaluating constantly in an effort to get back into the office as soon as responsibly possible.
 
You can access you telehealth session one of two ways:
 
1- Log into your client portal, click your appointments tab, find your appointment and click start session.
 
2- If you are not able to access your session via client portal, your therapist can provide you with a specific URL to access your session. Please ask for this in advance should you need it.
For couples or family therapy sessions, please make every effort to join from the same computer. If you require distinct log-ins for each member of your family, please advise your therapist ASAP so they can get you set up prior to your appointment time. 
 
CLICK HERE for FAQs regarding the telehealth platform.
 
Most health insurance companies have relaxed their stance on telehealth coverage during the pandemic, but as usual MCCC does not take responsibility for your reimbursement.
 
Our cancellation policy reported in our previous email remains in effect: if you are ill and unable to attend session via telehealth we will relax our 24-hour policy. No-shows will be charged at the full rate. 
 
Should you wish to renegotiate your scheduled time, please coordinate with you therapist directly.
For excellent ideas on practicing loving-kindness during this time of anxiety, you can enjoy this useful podcast on handling coronavirus anxiety. Let’s use this as an opportunity to practice compassion, resilience, growth, and emotional connection through responsible physical distancing. 

Update on March 13 2020

Yes! We are still enrolling for the Spring Parent Skills and Support Workshop. Maximum enrollment is capped at 5 people which allows for appropriate social distancing in our group room.  Click here for more info.

Letter to Clients on March 12th 2020

Dear Clients,

Surely you have been receiving plenty of emails outlining specific responses to the COVID-19 situation as it evolves. Here is how we are adapting at Montgomery County Counseling Center.

Mental, emotional, and relational health does not cease to exist amidst this pandemic. If anything, the rise of anxiety and uncertainty during this experience means providing consistent access to your support teams. Our goal is to continue providing our clients with the best care possible. We are striving to maintain the integrity of in-person therapy, as years of research indicates that the face-to-face therapeutic rapport is essential for healing. Until health or government officials advise otherwise, we will continue to provide therapy directly from our office.

To accomplish this mindfully:

  • We ask that you wash your hands in the bathroom immediately upon arrival to your session.
  • We have increased office cleaning efforts with more frequent sanitation of commonly-touched surfaces.
  • We will make hand sanitizer available as soon as more becomes available in stores.
  • We have already stocked the beverage area with disposable, single-use cups. You may not refill personal items at the beverage station at this time.

While our goal is “business as usual”, we also recognize that the widespread cancellations announced by the Maryland government today will impact working schedules, child care needs, etc. If you are unable to get to the office because of these changes, we are now able to offer you video telehealth sessions that are HIPAA-compliant through our client portal. Contact your therapist if you require a temporary switch to telehealth. Be advised that insurance reimbursement for telehealth varies widely and it is your responsibility to contact your policy provider regarding your coverage.

Most importantly if you or anyone in your immediate household is experiencing any symptoms of an upper-respiratory illness (i.e. cough, shortness of breath) or have a fever, or if you have been advised to self-quarantine, DO NOT COME INTO THE OFFICE. Contact your therapist to shift your appointment to a telehealth session. In the event that you are unable to shift to telehealth (eg, you are prioritizing appointments with your primary care provider or are too ill to engage in therapy), we will relax our 24-hour cancellation policy. Please note that the relaxation of this policy applies for late cancellations only and will not be honored in the event that you no-show without contacting your therapist.

Lastly, if you are experiencing any immediate economic impacts—layoffs or pay cuts—that imminently challenge your ability to access therapy, please speak with your therapist about this. We believe in compassionate problem-solving to respond to the widespread impacts of the COVID-19 situation.

Thank you for your attention to these matters. Please know that we strongly believe in our community’s ability to walk the middle path of appropriate vigilance while caring for one another during this time.